Complaints & Feedback

We Are Here to Listen

At Glory Care & Rehabilitation Centre, we are committed to providing safe, respectful, compassionate and professional care. If you are dissatisfied with any aspect of our services, we encourage you to let us know so that we can understand your concerns and take appropriate action.

Complaints and feedback help us identify areas where we can improve and ensure that our clients, families and staff receive the best possible experience.

What Can You Report?

• Concerns about the quality or safety of care.
• Concerns regarding staff conduct or communication.
• Concerns about treatment, counselling or rehabilitation services.
• Privacy or confidentiality concerns.
• Concerns regarding facilities or general services.
• Suggestions for improving our services.
• Any other experience you believe requires our attention.

Confidentiality & Respect

We treat complaints and feedback with seriousness, respect and appropriate confidentiality. Where possible, information will only be shared with the people responsible for reviewing and addressing the concern.

If you are making a complaint on behalf of another person, please provide sufficient information to help us understand and investigate the matter.